How do I play?
In Reveal mode, open a tile. A number shows how many mines touch that tile. In Flag mode, mark a suspected mine. Reveal every safe tile to clear the field.
Mineglass support
Let’s clear
the path.
Quick answers for gameplay, progress, purchases, rewarded hints, sound, and accessibility. If the answer is not here, email us directly.
Common questions
Help, without
the maze.
Mineglass has no account system, so include your device model, iOS version, app version, and a short description when reporting a problem.
Does progress sync?
Most game data stays locally on your device. When iCloud is available, compact Journey progress and player preferences can sync between devices using the same Apple Account.
How do hints work?
A hint reveals 50% of mines that are still hidden and unflagged, once per game. Free players may voluntarily watch one rewarded ad. Premium players use the hint without an ad.
Restore Premium
Open Settings → Mineglass Premium and choose Restore Purchases. Use the same Apple Account that made the original purchase. Apple, not Jolous, processes billing and refunds.
Daily Challenge
Each calendar day has one fixed challenge. A completed or lost Daily Challenge cannot be restarted; the next field becomes available on the following day.
Large boards
Choose Navigate on larger Advanced fields, then drag to move around the board and pinch to zoom. Switch back to Reveal or Flag before selecting a tile.
Music and sounds
Open Settings to control music and game sounds separately. The app also respects system audio behavior. Check volume, Silent Mode, and connected audio devices if sound is missing.
Comfort & accessibility
Mineglass supports VoiceOver labels and actions, Dynamic Type outside fixed board geometry, Reduce Motion, light and dark appearance, and distinct haptic feedback.
Before emailing
A quick reset.
If Premium is locked
- Confirm the device is online.
- Confirm the App Store uses the purchasing Apple Account.
- Open Mineglass Premium and tap Restore Purchases.
- Restart the app if the entitlement does not update.
If an optional hint ad does not load
- Check the network connection.
- Review any privacy choice shown by the app.
- Try again later; rewarded ads depend on regional inventory.
- Your hint is not consumed if the reward is not completed.
Still need help?
Email the developer.
We aim to respond with practical next steps. Please avoid including information that is not needed to diagnose the issue.